How can we help?

Make sure you are using the correct email address and password for your account.

Check your internet connection and confirm there are no spelling errors in your email address.

If you still cannot sign in, use the password reset option on the sign-in screen or contact our support team.

Open the app and select Forgot Password from the sign-in page.

Enter the email address connected to your account and follow the instructions sent to your email.

Check your spam or junk folder if you do not receive the password reset email.

Make sure your card information is correct and that your card has not expired.

Your bank may decline a payment for security reasons or because there are not enough funds available.

You may also try another supported payment method.

Your receipt may be available in the order history or transaction history section of your account.

A receipt or confirmation may also be sent to the email address connected to your account.

Try the following steps:

1. Close and reopen the app.
2. Check your internet connection.
3. Update the app from the App Store.
4. Restart your device.

If the issue continues, contact support and include your device model, iOS version, app version, and a screenshot if possible.

Open the Settings app on your device and find Your App Name.

Select Notifications and make sure notifications are allowed.

Also check whether Focus mode or Do Not Disturb is preventing notifications from appearing.

Open the app and go to your profile or account settings.

Select Delete Account and follow the confirmation instructions.

If you cannot access your account, contact support and request account deletion.