Privacy Policy

Sabor Mexico values your privacy. This Privacy Policy explains how we collect, use, store, and protect information provided through our website, online ordering system, catering forms, event requests, contact forms, and related services.

1. Information We Collect

We may collect the following information:

• Name, phone number, email address, and delivery or event address.
• Order details, menu selections, totals, pickup or delivery preferences.
• Catering and event request details, including guest count, event time, and location.
• Payment-related information processed securely through third-party payment providers.
• Device, browser, IP address, usage data, and website interaction data.

2. How We Use Information

We may use customer information for legitimate business purposes, including:

• Processing orders, payments, pickups, deliveries, catering, and event requests.
• Sending order confirmations, status updates, pickup notifications, and service messages.
• Customer support, dispute resolution, fraud prevention, and record keeping.
• Improving our website, menu, services, marketing, customer experience, and operations.
• Sending promotional messages, offers, updates, or marketing communications when permitted by law.

3. SMS/Text Message Communications

By providing your phone number during checkout, through a contact form, or through a catering/event request form, you agree that Sabor Mexico may send you transactional text messages related to your order, pickup, delivery, catering request, event inquiry, or customer service request.

Message and data rates may apply. Message frequency varies. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us through our website.

SMS opt-in consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties for their own marketing purposes.

4. Marketing Communications

Sabor Mexico may use customer information to send business-related updates, promotions, special offers, menu updates, event announcements, and marketing communications where allowed by law. Customers may unsubscribe or opt out of promotional communications where required.

5. Sharing Information

We may share information with trusted service providers only as necessary to operate our business. This may include payment processors, website hosting providers, email providers, SMS providers, delivery tools, analytics tools, fraud prevention services, and professional advisors.

We may also disclose information when required by law, court order, legal process, business transfer, fraud investigation, chargeback dispute, or to protect the rights, safety, property, or operations of Sabor Mexico.

6. Payments

Payment information is processed by third-party payment processors. Sabor Mexico does not intentionally store full debit or credit card numbers on its website servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

7. Cookies and Tracking

Our website may use cookies, local storage, analytics, and similar technologies to remember preferences, maintain cart functionality, improve performance, analyze usage, and support business operations.

8. Data Retention

We may retain customer information for as long as reasonably necessary for business, accounting, tax, legal, security, operational, marketing, and record-keeping purposes, unless a longer retention period is required or permitted by law.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, app, payment system, or internet transmission is guaranteed to be completely secure.

10. Customer Choices

Customers may request updates, corrections, or deletion of certain personal information by contacting us. Some information may be retained when needed for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

11. Children’s Privacy

Our services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services means you accept the updated policy.

13. Contact Us

For privacy questions or requests, contact Sabor Mexico through our website or by email: primo@sabormx.com